MS. Adriana Policaro
BOARD SERVICE SINCE OCTOBER 2026
Advancement Committee, Member
Human Resources Committee, Member
Ms. Adriana Policaro joined the Board of Directors on October 20, 2026. Ms. Policaro and her
husband, Mr. Robert MacDonald, have been CDS parents since 2019. They have four children in
the Junior and Middle Schools.
Ms. Policaro is the Group Director of Customer Experience at Policaro Group, where she brings
over a decade of leadership experience in the automotive retail industry. Her work focuses on
customer experience strategy, organizational culture, employee engagement, and learning and
development. She works closely with senior leadership on strategic initiatives involving talent
development, performance management, and organizational growth.
Ms. Policaro holds a Bachelor of Arts from Toronto Metropolitan University and has completed
studies in Human Resources Management at York University. She earned an Advanced Certificate in
Customer Experience Management from the Schulich School of Business and completed executive
education in Governance in Family Enterprises through Ivey Business School's FamilyShift
program. She is also a graduate of the National Automobile Dealers Association (NADA) Dealer
Academy.
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